{"id":3324,"ia_identifier":"gov.ntis.ava20434vnb1","programme":"ntis","naid":null,"local_identifier":null,"pin":null,"title":"Reader Focused Writing Orientation: Plain Language Letter","year":1998,"date_raw":"1998-01-01T00:00:00Z","creator":"Department of Veterans Affairs","description":"Department of Veterans Affairs Reader Focused Writing Orientation: Plain Language Letter AVA20434VNB1 - 1998 Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information.","licenseurl":"http://creativecommons.org/licenses/publicdomain/","collections":["FedFlix","usgovfilms","newsandpublicaffairs"],"ia_metadata":{"_rg":null,"date":"1998-01-01T00:00:00Z","year":1998,"title":"Reader Focused Writing Orientation: Plain Language Letter","creator":"Department of Veterans Affairs","credits":"Uploaded by <a href=\"http://public.resource.org/\" rel=\"ugc nofollow\">Public.Resource.Org</a> under a <a href=\"http://public.resource.org/ntis_agreement.html\" rel=\"ugc nofollow\">joint venture</a> with <a href=\"http://www.ntis.gov/\" rel=\"ugc nofollow\">NTIS.</a>","subject":["FedFlix","ntis.gov"],"_rg_holder":null,"collection":["FedFlix","usgovfilms","newsandpublicaffairs"],"identifier":"gov.ntis.ava20434vnb1","licenseurl":"http://creativecommons.org/licenses/publicdomain/","description":"Department of Veterans Affairs Reader Focused Writing Orientation: Plain Language Letter AVA20434VNB1 - 1998 Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information."},"status":"us-government-work","reason":"The record names a federal body as the creating agency: Department of Veterans Affairs. A work prepared by an officer or employee of the United States Government as part of that person's official duties has no US copyright (17 U.S.C. 105; before 1978, section 8 of the 1909 Act).","flags":[],"loaded_at":"2026-09-05 16:16:02.254130+00:00","downloads":614}